Nextiva Review

Editor's Rating:
Quick Jump: Overview | Review | Pricing | Specifications | User Reviews
Overview
Good

Offers a relatively low pricing for each plan, with a host of key features that will help you gain smooth business communication with your customers. No setup fee.

Bad

You need to pay a fee to activate voicemail to text feature. There are additional fees for international call.

Overall

Nextiva is a trusted business VoIP service provider that offers a wide variety of features at low cost for you. However, some features may require you to pay additional fees for the service.

Detailed Review

Nextiva is a cloud-based telecommunication company founded in 2006. The company is based in Scottsdale, Arizona, United States. The purpose of the company is to help businesses in their communication system in order to improve their productivity and profit. They always aim to provide exceptional service for their customers.

Unlimited Calling

With unlimited calling, you will be able to make calls without any additional fee, as long as the calls are directed to numbers located in the United States, Canada, and Puerto Rico. No matter how long you need to make your business call, or how long your customers need to talk to you, you will get your price covered by this feature. Please note that international calls to countries other than the US, Canada, and Puerto Rico will incur per-minute charges. The information regarding international calling rates is available on the Nextiva website.

Unlimited Faxing

This feature will allow you to send unlimited numbers of faxes without having to connect to any phone number. You can send your faxes from your email, PC application, as well as your mobile device. You will not pay any additional charges for sending these faxes.

Mobility Feature

Mobility feature will allow you to connect with your customers anywhere you are, since you can connect your mobile phone number to the virtual phone system. In this way, customers can still reach you even though you are outside of your office. You can also connect the virtual phone system with employees that are located outside of your office.

HD Voice Quality

HD Voice Quality will allow you to get the best voice quality in your communication. It means that you will no longer have noisy calls from your customers, as your voice communication will be crystal clear for both you and your customers. This will give the impression that you are talking directly with your customer in the same room.

Voicemail To Email

This feature will allow you to transcribe your voicemail calls into text and then send the transcribed version to your email. This feature will help to save you a lot of time, since you will just need to read the transcribed version of the voicemail messages instead of listening to the message one by one.

Call Queuing

Call Queuing will allow you to create a queue in your customer service department, in order to organize the communication line in your business. In this way, your callers can always reach your customer service team, since they will be automatically redirected to the available staff in your customer service department.

Plug-ins for Addiitonal Features

Nextiva offers various plug-ins that will allow you to integrate the virtual phone system with other applications or software that you are using in your business. For instance, you can integrate the system with your billing and reporting software for an easier organization within your business administration. You can also integrate your business contacts across multiple platforms for easier access.

Auto-Attendant

This feature will allow you to have a virtual receptionist that will act as the initial receiver for each call. This virtual receptionist will then redirect or forward the call to a specific number, according to your customer’s need. For instance, if your customer wants to reach the sales department, then the auto-attendant feature will automatically redirect the call to the sales department upon the request of the customer.

Conclusion

With a wide array of features offered by Nextiva, you can always trust this virtual phone system to run your business. It will help you to manage your business calls even more easily, and as a result, increase your business productivity manifold. The plans are relatively cheap, and with no setup and activation fee, you don’t need to worry about paying a lot of money just for the installation of the system. However, you need to pay additional fees for some features, which are usually available free of charge in other virtual phone systems.

Pricing
Merchant Price
Official Website $19.95/mo
Specifications

Business VOIP Features

  • Toll Free Numbers

  • Local Numbers

  • International Numbers

  • Port Numbers

  • Vanity Numbers

  • Transcribe Calls

  • Virtual Reception

  • Call Forwarding

  • Voicemail

  • Conference Calling

  • Extensions

    Unlimited

  • Multi-level IVR

  • Fax Delivery

  • Music on-hold

  • Answering Rules

  • Business SMS

  • Mobile Apps

    2

  • Call Recording

  • Call Log Reports

  • Integrations

  • Free Trial

  • Guarantee

  • Support

    2

User Reviews

Everything I wanted they have!

Nextiva By Jerry on May 31st

We've been using Nextiva for about 2 years now - great, affordable way to get faxes and voicemail delivered right to my inbox. I've never had to use customer support, so I can’t really rate it. The website is comprehensive and provides easy instructions for using the various features. It’s everything I want at a good price.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Nextiva’s support is stellar!

Nextiva By William Deans on September 2nd

Nextiva’s support over the years has been the best. Starting with great service, a quality product, a knowledgeable support team, and an excellent billing department, Nextiva has seen me through some tough times since I started my business.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Powerful VOIP system

Nextiva By Judith Emerson on June 29th

Thanks to Nextiva our small office has a powerful VOIP system. It has helped increase our productivity and the friendly customer service is refreshing.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Recommending Nextiva

Nextiva By Oscar West on June 29th

Our company was born just a few years ago and is still a fairly small company. Not only has Nextiva’s phone system and features been very helpful in obtaining business, but they have made us look like a very professional company with the use of the auto attendant features as well as the call forwarding features. We feel easily connected to our customers and know that if there were to ever be problem we would have Nextiva right by our side. It feels as though Nextiva is constantly upgrading and updating their technology and communicating those changes with us and the rest of their customers. Overall very happy with our service, nothing bad to say about them.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Highly satisfied with Nextiva!

Nextiva By Rose Smith on April 27th

Nextiva was the perfect choice for all our start-up’s phone needs. It really was a no brainier. Voice to email is one of the most handy features when it comes to handling incoming calls. All of it can be handled from an iPhone, which is pretty cool for a startup on a lean budget.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Just a epic service

Nextiva By Barry Porter on December 2nd

Best tech support in the business (not that it’s ever really needed. I find Nextiva to be an affordable solution for my small business, because I can take calls from anywhere and the caller wouldn’t even know they’re not speaking to someone on a fixed line in an office somewhere.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Awesome company

Nextiva By Andrew McClintock on November 17th

My Nextiva experience has been good so far. I was able to install the phone it in minutes with the help of a tech support agent on the phone and it was activated within minutes. I made my first call within minutes of unpacking the adapter and phone and it was a great experience all round.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Simple &Reliable Service

Nextiva By Kerry Martinez on October 17th

I like how Nextiva's support team is always available when you need them. Phone, chat, email and even social media. They're there and they're so helpful! Nextiva is so reliable, it's really awesome.

  • Overall
  • Features
  • Quality
  • Price
  • Ease of Use
  • Support
Was this helpful?

Submit A Review

  • Price
  • Ease of Use
  • Support
  • Features
  • Quality
  • Overall